Refund policy
REFUND POLICY
WE HAVE A 7DAY RETURN POLICY, WHICH MEANS YOU HAVE 7 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE. TO START A RETURN, YOU CAN CONTACT US AT RETUNS@UCHERSTYLES.COM IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED. YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTIONS AT RETURNS@UCHERSTYLES.COM
EXCEPTIONS / NON-RETURNABLE ITEMS, UNFORTUNATELY, WE CAN NOT ACCEPT RETURNS ON SALE ITEMS.
EXCHANGES: THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.
EXCEPT FOR HAIR EXTENSIONS!!!!
NO CANCELLATIONS.
UCHS DOES NOT CANCEL ORDERS UNDER ANY CIRCUMSTANCE. YOU MUST ENSURE YOU ARE PLACING THE ORDER YOU ABSOLUTELY NEED OR YOU WILL HAVE TO WAIT UNTIL THE ORDER IS DELIVERED AND RETURNED TO INITIATE THE REFUND PROCESS. OUR TEAM IMMEDIATELY BEGINS WORKING ON AND PROCESSING YOUR ORDER AS IT COMES IN, SO WE SIMPLY CAN NOT ACCOMMODATE ANY CANCELLATION REQUESTS. YOU MUST RECEIVE YOUR ORDER FIRST THEN REQUEST A REFUND.
IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR, SO WE CAN NOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY.
IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNWORN ITEMS WITHIN 48 HOURS OF RECEIPT. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU THE NEXT STEPS ON HOW TO RETURN YOUR ITEMS AND BEGIN THE EXCHANGE PROCESS.
NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND – AND ANY PACKAGES SENT TO US WITHOUT PRIOR APPROVAL WILL NOT BE RETURNED TO THE SENDER.
IF YOU ENTER THE INCORRECT MAILING ADDRESS, YOU NEED TO PAY AN ADDITIONAL $10 TO COVER PROCESSING EXPENSES BEFORE YOUR ORDER IS SHIPPED OUT.
ANY ORDER RETURNED DUE TO THE CUSTOMER ADDING THE INCORRECT ADDRESS WILL NOT BE REFUNDED OR MAILED BACK OUT WITHOUT THE CUSTOMER PAYING THE ADDITIONAL SHIPPING AND HANDLING COSTS.
WE DO NOT ACCEPT ANY REFUNDS ON CUSTOM WIGS (THIS INCLUDES EXTRA DENSITY AND UNITS WITH BLEACHED KNOTS OR CUSTOM COLORS), CUSTOM ORDERS, OR ANY OF OUR SERVICES. ALL OF THESE PURCHASES ARE FINAL AND NON-REFUNDABLE.
WHEN SHIPPING BACK YOUR ITEM PLEASE INCLUDE YOUR ORDER NUMBER AND THE DETAILS OF THE EXCHANGE.
REFUNDS WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.
WE STRONGLY RECOMMEND YOU INCLUDE INSURANCE IN CASE OF ANY CARRIER ISSUES. YOUR EXCHANGE CAN BE SENT TO:
UC Her Styles | RETURNS
PO BOX 66
BUFORD GA, 30515
FRAUD & BANK DISPUTES
PLEASE NOTE: FEDERAL LAW STATES YOU CAN NOT RETURN HUMAN HAIR PRODUCTS THAT HAVE BEEN USED. WE ADHERE TO STRICT POLICIES IN REGARD TO FEDERAL LAW, HEALTH REGULATIONS, AND HYGIENE CONCERNS. IF THE ITEM IS REMOVED FROM THE BUNDLE AND USED IN ANY VISIBLE MANNER, OR IF THE PRODUCT HAS BEEN OPENED OR TAMPERED WITH IN ANY WAY ALL EXCHANGE POLICIES ARE VOIDED. THE HAIR MUST REMAIN IN THE BUNDLE AND NOT BE UNTIED AT THE TOP. THE HAIR MUST BE IN ITS ORIGINAL PACKAGING AND TAGGED. RETURNED PACKAGES MUST INCLUDE A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE. MERCHANDISE MUST BE PHYSICALLY RECEIVED BEFORE AN EXCHANGE CAN BE GRANTED. PLEASE ALLOW 72 HOURS FOR PROCESSING.
ANY USED HAIR THAT WE RECEIVE WILL BE IMMEDIATELY DISCARDED AND WILL NOT BE HANDLED OR RETURNED BY OUR TEAM.
FOR MORE INFORMATION, PLEASE EMAIL US! returns@ucherstyles.com
EXCEPTIONS
TO BE ELIGIBLE FOR A RETURN ON ANY OTHER PRODUCTS, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
TO START A RETURN, YOU CAN CONTACT US AT RETURNS@UCHERSTYLES.COM. IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.
YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTIONS AT RETURNS@UCHERSTYLES.COM
DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.
REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.